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Tech Support F.A.Q.

1) I installed your software, but I cannot find the form files on the other CD.  Where are they?   All the forms on the forms CD are in template format so you will not accidentally destroy any of the forms. When you open up a template form, the original form is preserved, you open up a copy. Be sure you are looking for template files, not document files, when you are trying to open up a form!  In the open file window, at the bottom is a small window called "Files of type" with a drop down box next to it.  Be sure you select the files of type" templates not documents.  There are no documents in the file folders on your CD so naturally, they do not show up!

2) I click on the sample links on your website but nothing happens, I can't see the forms.  You do not have Adobe Acrobat Reader installed or you have an older version of Adobe Acrobat Reader installed.  Click on this link to go to the Adobe website and download the latest version of the FREE Acrobat Reader.  This is a large file and takes time to download but the wait is worth it since you miss so much on the web without it!

3) I can't change my form.  To change the form itself, you must be on the MASTER page. To get to the master page click "VIEW" on the menu bar and then click "Go to Master Page." 

4) I still can't change some of the items on the master page.  Some of the objects you are trying to change might be grouped with other objects.  Click on the object then go to the menu bar and click ARRANGE.  If you see "Ungroup Objects" as a choice on the drop down list this means the object you are trying to edit is grouped with other objects.  Simply click "Ungroup Objects" and you will be able to edit any object of the original group.

5) How do I email a form to my customer?  Our program has a pdf generator built into it.  After you fill out the form you wish to email, click on "FILE" and then click "Publish as PDF".  The next window that opens up has many options but try the default options first as these will work well in almost every situation.  After you have the form converted to a PDF file, just attach this PDF file to the email sent to your customer.  They will then be able to open the file up with the free Acrobat Reader program that almost every computer has.